Question 1

Do my customers need to download an app?

Accepted Answer

No. Everything happens inside WhatsApp, the app your customers already use every day. They message your business number, the AI takes it from there.

Question 2

How long does setup take?

Accepted Answer

About 10 minutes: create your account, connect your WhatsApp Business number, add your products or services, and you're live. No consultants, no training manuals, no technical skills required.

Question 3

Can I use this for my kind of business?

Accepted Answer

Almost certainly. PlugToCart works for physical goods (food, fashion, groceries, pharmacies, farm produce) and for services with bookings (salons, clinics, tutors, event services). If you take orders or appointments on WhatsApp, it fits.

Question 4

Do I need a WhatsApp Business number?

Accepted Answer

Yes. You connect your WhatsApp Business number through Meta's official process during onboarding. It takes a few clicks, and your number stays fully yours.

Question 5

How does the AI know my products and prices?

Accepted Answer

You add them to your catalog during setup: products, variants (sizes, colours, weights), and prices. The AI learns them instantly and always quotes from your live catalog and stock.

Question 6

Can I sell services and products at the same time?

Accepted Answer

Yes. A business can offer both. For example, a salon can sell hair products alongside appointment bookings. The AI handles each the right way: stock and delivery for products, time slots and deposits for services.

Question 7

Will the AI make up prices or products?

Accepted Answer

No. The AI only answers from your catalog, your stock levels, and the business information you provide. If something isn't in your catalog, it says so rather than inventing an answer.

Question 8

What happens if the AI can't answer a question?

Accepted Answer

You can jump into any conversation yourself from your dashboard. The moment you send a manual reply, the AI pauses on that thread and stays out of your way; you can hand back to it whenever you're done.

Question 9

Can I still reply to customers myself?

Accepted Answer

Yes, anytime. Human takeover is built in. The AI pauses automatically when you step in and resumes when you release the conversation.

Question 10

Can the AI send product photos?

Accepted Answer

Yes. Upload photos to your catalog and the AI shares them in chat when customers ask about a product. You control how visual it should be.

Question 11

Does it understand how my customers actually chat?

Accepted Answer

Yes. It handles natural, everyday language: local turns of phrase, abbreviations, typos and half-sentences. Customers write "send 2 packs pls" and it just works.

Question 12

What does the AI do for my staff?

Accepted Answer

Each team member gets a role-based assistant on WhatsApp: new-order notifications, one-tap order acceptance, stock alerts, and delivery updates. Each person only sees what their role allows.

Question 13

Can it answer my phone calls too?

Accepted Answer

Yes, with the voice AI add-on. The same agent picks up your business line in a natural voice, quotes from the same catalogue, takes the order or booking, and sends the payment link to the caller's WhatsApp before they hang up. Voice is set up with you rather than self-serve, so get in touch and we'll put it on your number.

Question 14

What payment methods can my customers use?

Accepted Answer

Cards and bank transfers, plus the local methods our payment partners support in your country. The payment link is sent automatically in the chat.

Question 15

When do I get my money?

Accepted Answer

Payments settle directly to your own account through our payment partners, matched to your country. PlugToCart never holds your funds. You set up your settlement account once during onboarding.

Question 16

Can I accept cash on delivery?

Accepted Answer

Yes. Cash on delivery is optional and configurable. You can enable it and even cap the maximum order value allowed for COD.

Question 17

How do delivery fees work?

Accepted Answer

You define your delivery zones and fees once, for example one rate for the town centre and another for outlying areas, plus an optional free-delivery threshold. The AI quotes the right fee for each customer's area and collects one payment for items plus delivery.

Question 18

What happens after my 7-day free trial ends?

Accepted Answer

You pick a plan and continue seamlessly. Your catalog, customers and conversation history all carry over. No credit card is needed to start the trial.

Question 19

What happens if I run out of AI messages on the Basic plan?

Accepted Answer

Upgrade to Starter for unlimited AI messages. Your data and setup stay exactly as they are, and the upgrade applies immediately.

Question 20

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade anytime from your billing settings. Changes take effect right away.

Question 21

Is there a discount for paying yearly?

Accepted Answer

Yes. Yearly billing saves you roughly two months compared to paying monthly. The exact savings are shown on the pricing page toggle.

Question 22

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime with no penalties. Your subscription simply runs to the end of the period you've paid for.

Question 23

Will my WhatsApp number get banned?

Accepted Answer

No. PlugToCart uses the official WhatsApp Business API through Meta, not an unofficial automation trick. Your number stays compliant and safe.

Question 24

Is my business data secure?

Accepted Answer

Yes: encrypted connections, two-factor authentication, role-based access for your team, and full audit logging. Your customer data belongs to you.

Question 25

Can I control what my staff can see and do?

Accepted Answer

Yes. Roles like owner, staff and delivery each come with scoped permissions, both in the dashboard and in what the AI assistant will do for them on WhatsApp. You can also create custom roles.

Question 26

Can I manage more than one business?

Accepted Answer

Yes. You can run multiple businesses from one account and switch between them in the dashboard, each with its own catalog, WhatsApp number and team.

Questions? Answered.

Getting started

The AI agent

Payments & getting paid

Plans & billing

Security & your team

Still have a question?